Top 7 Reasons Why Doctors Should Be Calling Their Patients Right Now
During these times it is actually even more important.
Just because doors are closed doesn’t mean your business is.
- Cabin fever is at an all-time-high!
- Revlon built their business during the depression, and we all need uplifting.
- We love looking and feeling our best and so do our patients!
Patients love it when our team calls them ( :
- We must meet our patients where they are.
- Patients appreciate those who deeply understand our needs and seek to serve them.
- We need to set ourselves apart from others in the industry, and calling our patients is the perfect opportunity!
- Patients will never forget the doctors who compassionately reach out during this time of need.
This time will be seared in people's minds and those businesses that reach out professionally and thoughtfully will be more remembered once this is over. Taking this time to be top of mind will payback tenfold.
- We have to ramp up our teams again, and outbound calls are the perfect way to start!
- During “normal” times outbound calls are essential for having a profitable practice. Now it means so much more to both patients and your practice.
- Patients really appreciate outbound calls when they are done correctly. It is so much fun making patients happy and contributing to well-being and reputation of the practice.
- Outbound calls create long-term patient relationships that will yield enormous returns, both personally and professionally.
Right now your staff can be practicing or even developing the priceless habit of making outbound calls. Your staff will be happy to make these calls, touching base with former patients.
- With a proper script, an outbound caller can easily bring in tens of thousands of dollars or more each month.
- Your existing patients will spend more money in your practice if you allow them to.
- Don’t neglect your existing leads and patients. It is expensive and time consuming to nurture “new leads.”
- Many people are conserving expenses now, and many people are still finding ways to invest in themselves.
- We all want something to look forward to, and you are giving this to them.
- People are going stir crazy and READY to get out there. We all want to return to our “normal”.
- When doors open, we don’t want an empty schedule.
- What we do now determines our success for the rest of the year.
- If they don’t go to you, they will go somewhere.
- We have a moral obligation to run a successful and profitable business.
- We are our own best safety net. Putting the work in now delivers consistent and predictable results.
- Payroll doesn’t pay itself.
These are the exact scripts my team has used to bring on over $179,000 in revenue in the last 6 weeks with doors closed.
These scripts and strategies are easily worth more than $10,000 per month for any practice that implements them.
Normally, we would be charging $297 for a product of this nature.
Considering the current circumstances, we are providing a Covid19 discount of $200 making it only $97 for the complete scripts and accompanying training videos.
Detailed script on different options for what to say to patients and leads.
We also provide how you prioritize these options and make the most out of your limited conversation window.
- Previous patients that have had treatments or procedures.
- Patients that have had consultations or been to a seminar or webinar but have not done treatments.
- Leads that have sent their information in, but have not performed a consultation or been to a seminar or webinar.
While your staff is connecting with patients, these scripts will allow your staff to build rapport and thoughtfully identify patients that are interested and willing to move forward with your services.
When making outbound calls, you will occasionally come across an unhappy patient.
This is normal in any practice. It is always better to reach out to these patients before they reach out to you (or post online).
This is your opportunity to re-connect and re-establish the proper relationship with them.
We have specifically outlined what you must say IMMEDIATELY when you come across an unhappy patient.
The last thing you want is an untrained staff who is in less than a stellar mood interacting with an unhappy patient.
With our script you can guide them and make sure you are equipped to communicate with them in a way that will actually make them happy!
We have made this as simple as possible.
Most practices don’t train their team extensively, and the Ritz Carlton provides over 200 hours of training for their staff.
The more we commit to training our team, the better the results we will see.
The investment is small and necessary to achieve predictable and consistent results.
As always, we guarantee your satisfaction, and we are excited to hear your success stories!
Questions? Email DrRich@PracticeProfitabilityMD.com
Results vary based on participation, and your satisfaction guaranteed!
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“Dr. Rich is a force of nature, a marketing genius, and a compassionate surgeon! We are honored that he has chosen to work with us, and we are proud to contribute to his success. In fact, we have benefited greatly from what he teaches, both professionally and personally. Thank you Dr. Rich for changing our lives and our business for the better. You absolutely live up to your name “The Smile Dr.” Dr. Rich is the Real Deal!”
Jay and Mara Shorr
Shorr Solutions
“What’s amazing Rich, you revealed a fun and effective way to connect with my staff. We learned a lot and it has fundamentally changed my practice skills. My team are so jazzed now we had 5 consults closed in one day! I know the cost of the Practice Profitability MD System is so modest for all your time and expertise. Loved the unique and smart scripts. It was very enlightening for me to remember the power emotion has on the care we give and that being genuine is the core of what being a doctor is all about. Thanks for being a great mentor and coach!”
Larry Fan, MD
Harvard Trained Plastic Surgeon
San Francisco
Award-winning, double board-certified facial plastic and reconstructive surgeon Dr. Rich Castellano (aka ‘The Smile Dr.’) turned everything he learned on the brink of bankruptcy (what works AND what doesn’t work) into a replicable, step-by-step system that generated over $4.5 million in cosmetic revenue for his practice ImageLift in 2018 (on track for $5 million in 2019) - as a SOLE provider - with NO insurance reimbursements.
And that is how, through thousands of hours of trial, error and testing - not to mention over a quarter of a million dollars (and counting) of training, consulting and coaching - the Practice Profitability Makeover was born!
“I want that next level in my practice, and I think about it constantly. Yet there never seems to be enough time. Practice Profitability MD has been really been a game-changer for me. I wasn’t expecting the advice and guidance to be this profound. My schedule has more surgical bookings and the team is more engaged. Revenue is up 14% from last year! Thank you Dr. Rich for your compassion and your caring. These systems have been a tremendous investment in my team, my patients, and my quality of life. I’m happy to recommend Practice Profitability MD to everyone!”
Evan Ransom, MD
Facial Plastic Surgeon
San Francisco, CA
“I highly recommend Practice Profitability MD for any doctor that wants to invest more deeply in their patients, team, and business. I’ve never met anyone like Rich, he is three steps ahead when it comes to developing a highly successful cash-based practice. It is so refreshing to be a part of a movement where kindness and compassion are at the heart of building the best business practices. My practice is a great example of how these revolutionary strategies and insights apply to any area in medicine. Like me, doctors may think they don’t have the time or money to invest in this program, yet these unique systems will save both time and money by avoiding expensive mistakes and doing things the right way the first time around.”
David Geier, MD
Orthopedic Surgeon & Sports Medicine Specialist
Charleston, SC
- How to boost office morale
- How to remove communication blind spots
- How to generate powerful energy in the office that will drive your revenue upward
- How to set up a profitable outbound call strategy
- How to incentivize patients the right way
- Phone scripts that turn leads into paying patients
- How cash goals get your team to work harder (and smarter)
- How to eliminate cash flow surprises at the end of the month
- How to give your team a reason to sell MORE
- How to identify specific signs for doing upsells and downsells
- How to REactivate inactive patients
- How to boost marketing accuracy that will help you save thousands of dollars
- How to create specific language that your staff can use to set the right patient expectations
- How to Eliminate Fluff Consults!
- How to "read the patient’s mind" and handle objections in advance
- How to give your team a reason to sell more
- How to prevent competing interests from creating cancellations
- How to spot nonverbal cues that cost you conversions and what to do about them
- How to overcome indecision and eliminate doctor shopping
- The exact language you can use to turn your cancellation into a buy
- How to prevent the most common cancellations
- Best practices for patient refunds to prevent PR nightmares
- Why outsourcing social media usually fails
- Identifying the barriers to a successful social media campaign
- Understanding the reasons for being on social media and how to use them to your advantage
- Social media checklists
- Social media set-up 101
- Create patients who are already sold on your services before they meet you
- Getting patients addicted to your videos
- Filling your schedule with the right kind of patients
- Simple scripting for getting patients to say “YES” to participating in videos
To You And Your Practice?
- Know that your staff are on track to raise revenues?
- Raise your conversion rates?
- See your staff make outbound calls that fill your schedule?
- Pay your staff more because they are earning more?
- Predict which patients give the best testimonials?
- Have marketing that is trackable and effective?
- Have your schedule booked out 2 months or more?
“Practice Profitability MD has given me the confidence to look at myself and my practice and recognize what has been holding us back. With Rich’s mentoring, my team is now taking a new level of ownership in the office, and we are seeing a more consults now. This isn’t about training your staff with practice management, this is about creating a patient experience my team did not realize was possible. Dr. Rich, we can not thank you enough for your dedication and integrity as you assist doctors with the tools and skills they need most. Your program has impacted our sales, marketing, business management, patient care, & most importantly, my quality of life ( : ”
Trey Sands, MD
Plastic Surgeon
New Orleans, LA
“At first, I didn’t think I had the time but I have really enjoyed the Practice Profitability MD program. Dr. Rich Castellano’s enthusiasm and practice ideas have motivated me to make changes that really make a difference in my practice. The course information, webinars and personal coaching with Rich have helped me to refocus back on my practice and to re-energize my staff and myself. This has been a great investment; I have enjoyed positive financial results. I give thanks to have learned so much from you!”
Al Fox, MD
Facial Plastic Surgeon
Dartmouth, MA
“We were skeptical at the beginning because we thought we’d
already heard all the strategies at the national meetings, what more could this add? Your approach is different and refreshing, and what works in your practice works in our practice too! Practice Profitability MD has been very transformative for our practice and our revenue is up 40%! Your course is methodical, high energy, and allowed us to energize the staff. Your gratitude and thankfulness comes across in everything you do, and it has inspired our office. This is helping us grow our practice. We are fully confident and super pumped!”
Dr. Elbert Cheng & Dr. Jackie Cheng, MDs
Facial Plastic Surgeons
Saratoga, CA
PPMD Online Is Designed To Assist You To STOP The Bleeding In Your Practice and Create More Profit Now!
- What would happen if your staff learned everything you knew about running the office?
- How many mistakes and miscommunications could be avoided if staff were properly trained?
- How would high-quality training affect your consultations?
- What does a lack of training do to the efficiency and revenue in your office?
“Rich, I just wanted to let you know I’m doing great! I’ve loved learning from your first hand experience and being involved in a group of people, a community of doctors, all trying to push their limits. Taking a step back to work on myself has directly affected me in the office. Getting my team to work with me is becoming more and more seamless. I really feel my staff and I are starting to click. They are getting this “I got you” mentality and predicting my next moves. I absolutely recommend this to any doctor that wants a roadmap on how to build a success system. For me, the big thing was eliminating negativity.”
Dr. Amit Patel
MD, Facial Plastic Surgeon
Lexington, KY
“Rich, I just wanted to let you know I’m doing great! I’ve loved learning from your first hand experience and being involved in a group of people, a community of doctors, all trying to push their limits. Taking a step back to work on myself has directly affected me in the office. Getting my team to work with me is becoming more and more seamless. I really feel my staff and I are starting to click. They are getting this “I got you” mentality and predicting my next moves. I absolutely recommend this to any doctor that wants a roadmap on how to build a success system. For me, the big thing was eliminating negativity.”
Dr. Jonathan Kaplan, MD, MPH
Plastic Surgeon
San Francisco, CA
“I had so much going on, I just didn’t think I had time to join. Practice Profitability MD gave me a simple structure to take action and grow my practice. You’ve done a great job helping with what other people tend to be uncomfortable with - like being humble, selling yourself, putting yourself out there. Doctors often internalize problems and don’t always act on them. I just have to get out there and do it!”
Dr. Robert Whitfield, MD, FACS
Plastic Surgeon
Austin, TX
“Before I found the Practice Profitability MD System, I didn’t even know what I needed. At first, it was scary because I knew I need to change but didn’t know how. It got me out of my rut. I am now applying what I learned in other areas of my life. Love the scripts. I absolutely recommend PPMD because I know firsthand how powerful it is. My team is now tighter, more emotionally bonded, more cohesive. It’s making me better in work and life. More healthy, emotionally balanced, and positive. I love your servant leadership, Dr. Rich!”
Dominique Well, ARNP
Well Medical Arts
Seattle, WA
